Checking our work
Once we've finished the job, please take a moment to look over the work to ensure everything meets the contract terms and the high standards we always aim for.
In the unlikely event that something isn't quite right, just let us know straight away. We're committed to making things right as quickly as possible.
Our complaints procedure
To let us know about any issues, you can choose the easiest way for you:
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Write to us at: 269 Park Avenue, Bushey Hertfordshire WD23 2DR
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Call us on: 01923 372 823
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Email us at: hello@happyheat.co.uk
What happens next?
We aim to get back to you within 5 days of receiving your complaint. Where possible, we’ll provide you with a definitive date to fix things up and remedy any issues you've raised.
Have a complaint about how we used your data?
If you have any concerns at all about how we have handled your personal information, see what you can do on our Privacy policy page.
Get in touch with us
Got an emergency? You can contact us on our emergency hotline.
Email us a question
Want to reach out? Fantastic! Email us and we will get respond as soon as we can. The more information you provide the better and quicker we can get back to you!
Get your free quote
By completing our contact form you are agreeing to allow us to contact you via the details that you share. We will not share your details with any third parties. For more information about how we use your data see our Privacy policy.
Got an emergency?
If you've lost heating or hot water, don't worry we are here to help. We operate around the clock, with a dedicated out-of-hours phone line between 8pm and 6am.
While availability can very, we'll always make every effort to attend as quickly as possible when you need us most.
Need a fix fast? WhatsApp us!
Company
©2026 Happy Heat All rights reserved. Happy Heat Limited is an Introducer Appointed Representative (Financial Services Register No. 1053623) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.
Registered Address: 269 Park Avenue, Bushey, Hertfordshire, WD23 2DR, United Kingdom. If you have any concerns about our use of your personal information, you can make a complaint to us by writing us at 269 Park Avenue, Bushey Hertfordshire WD23 2DR, calling us on 0800 246 5457 or by sending an email to hello@happyheat.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk.
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